Terms & Conditions

Business and website contact

Tudobuy Floral Studio operates this website in Charlotte, North Carolina. Privacy requests: [email protected]. Telephone: +1 (704) 379-5767. For service inquiries, please contact us by email or telephone.

The website provides information about custom arrangements, flower delivery inquiries, wedding flowers, sympathy flowers, and other floral design services for occasions in the Charlotte, North Carolina area. It is an inquiry-based website, not an online checkout. A service's availability depends on the details and date of the request.

Inquiries, proposals, and acceptance

Submitting the website form saves an inquiry to a local server file; the form does not send an automatic email or notify the studio. To start a timely conversation, please contact us directly by phone or email. A saved inquiry does not place an order, guarantee availability, reserve a date, or obligate either party to proceed. Tell us the occasion, style, preferred date, location, and other details relevant to the request.

Where appropriate, a written proposal sets out the particular arrangement, scope, timing, delivery or setup expectations, quoted price, and any applicable payment and cancellation conditions. An order is formed only when the parties agree to the proposal in the manner specified in that proposal. Changes after acceptance should also be agreed in writing.

Flower selection, customization, and care

Flowers are seasonal agricultural products. Availability, color, shape, and bloom stage can vary by season and supplier. Reference images communicate a general aesthetic rather than guaranteeing identical stems or exact reproduction. Any important variety requirements or acceptable substitutions should be stated in the written proposal.

The appropriate scale and type of arrangement depend on its setting. Customers should identify venue rules, required dimensions, allergies or other important constraints, and the desired purpose of the design. Fresh flowers have a limited natural lifespan, and care after handoff — including water, temperature, and handling — can affect their condition.

Quotations, deposits, and payment

Prices are provided in individual proposals after the scope is understood. Unless expressly agreed otherwise, a price displayed in a conversation is not a standing quote for different flowers, dates, or destinations. The website does not collect credit-card payments or deposits. Any payment amount, method, due date, deposit requirement, and related conditions must be communicated before an order is confirmed.

Do not enter payment-card information into the inquiry form. Any payment instructions should come through an agreed communication channel and be verified before funds are transferred.

Rescheduling, cancellations, and refunds

Because flowers are perishable and custom work can involve materials ordered for a specific date, cancellations or changes may affect costs already incurred. The applicable cancellation deadlines, rescheduling options, treatment of deposits, and refund terms for a particular service must be described in the written proposal before acceptance.

Do not assume a refund or a cancellation fee applies unless those terms have been agreed and are consistent with applicable law. If you need to change a request, contact the studio promptly using the contact details above. Nothing in these terms limits rights that applicable consumer protection laws do not permit a business to waive.

Delivery, addresses, and venue access

Delivery is available only for destinations and dates accepted as part of an agreed proposal. Provide accurate recipient details, a complete address, ZIP code, any gate or building instructions, and relevant venue or facility rules. Some hospitals, workplaces, houses of worship, and event venues restrict deliveries or require a designated handoff point.

Weather, road closures, venue access, and recipient availability may affect the planned handoff. The proposal should explain the delivery window and any applicable arrangements for an unsuccessful attempt. Do not assume that a specific time, repeat delivery, or alternate recipient is automatically included.

Your responsibilities

Please provide accurate information, ensure that you have permission to request flowers for the stated venue or event, and reply promptly when a design or delivery question requires approval. If you send inspiration photographs, make sure you are entitled to share them for the limited purpose of discussing the arrangement. You are responsible for reviewing the agreed written scope and notifying the studio promptly about errors or changes.

Appropriate website use and intellectual property

Do not misuse the website, attempt unauthorized access, disrupt its forms, send spam, or submit information unlawfully. The website's written content, layout, brand elements, and other materials are subject to their applicable intellectual-property rights. You may view the site for personal information and inquiry purposes, but may not reproduce substantial parts of its content for a competing commercial use without the relevant permissions.

Website information and legal rights

We work to keep website information accurate, but seasonal availability, timing, and individual service scope can change. A website description is not a substitute for an accepted written proposal. To the extent permitted by applicable law, we are not responsible for indirect losses arising solely from reliance on general website information. This does not exclude liability or remedies that cannot lawfully be excluded.

Contact, governing law, and revisions

For questions about a proposal or a service, contact [email protected] or call +1 (704) 379-5767. Please describe the request and the issue so it can be reviewed. These website terms are intended to be interpreted under applicable North Carolina law, subject to any mandatory rights and jurisdictional rules that apply to you.

These terms may be updated to reflect changes in the website or service process. An already accepted proposal is governed by its agreed terms unless the parties agree to revise it. Related information appears in the Privacy Policy and Cookie Policy.